Extended Feedback

EXTENDED
FEEDBACK

Extended feedback is unique program created by LQA to provide our hotel partners personalised coaching and collaboration sessions, conducted by a LQA Consultant, the morning after a quality assurance assessment.

This, in person, learning opportunity is focused on delivering timely and targeted recommendations & strategies to directly impact the improvement of desired behaviors and situational responses to enhance the guest experience within your operation.

PLAN YOUR EXTENDED FEEDBACK

Our two distinct feedback session paths allow you to choose the most impactful way to engage with our consultant. You must choose from either our 90 Minute Sessions or our 3 hour session when booking your extended feedback.

Choose (2) two

90-MINUTE SESSIONS

focusing on specific service areas

Choose (1) one

180-MINUTE SESSION

aimed at multiple departments

BELOW IS AN IN DEPTH LOOK INTO THE EXTENDED FEEDBACK SESSIONS.

Front of House

An overview of concierge and Guest services experiences, prior to and during the stay.

Modules to choose from

- Check in
- Porter Departure
- Check out
- Guest Services
- Porter Arrival
- Reservations

Housekeeping

A set of modules crafted to address the variety of ways Housekeeping service impacts the Guest’s experience during their stay.

Spa

A vital session which reviews all details of a guest’s spa journey across a wide variety of treatments, services and guest experiences.

Food & Beverage

Covering a wide range of dining experiences. These modules are designed for all guest-facing employees working in a restaurant environment.

90 MINUTE SESSIONS

Cover more ground with our 90-minute sessions. With this direction, you choose 2 areas of your operation to focus on. Your consultant will guide you through impactful learning opportunities for key areas of your hotel.

Front of House

Housekeeping

Spa

Food & Beverage

Feedback

Sessions

Manage The Standards

Designed for leaders within an organization. They focus on implementing the quality cycle, improving leadership performance and optimizing insights into action.

Guest Care

Our guest care module encompasses the essentials of looking after demanding guests in a luxury hospitality environment.

3 HOUR SESSIONS
(or 180-minute session)

An opportunity to go in-depth with our consultant on two of our most impactful modules. Designed for leadership level training and will aide in developing skill sets to exceed guest expectations across the entirety of your operation.

Manage The Standards

Guest Care

HOW DOES EXTENDED FEEDBACK WORK?

Quality Assessment

Verbal Feedback

All aspects of the guest experience are measured by the LQA Consultant

The Consultant provides the leadership team with a preliminary review of the Quality Assessment. Together, the training modules are selected for the following day

Personalised training sessions, targeting key areas of opportunity, are delivered to the teams.

Have Questions ?

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