LQA partners with the majority of leading luxury hotel brands in 130 countries to optimize guest experience
Our insights and analytics help create a memorable service experience through the assessment of internationally recognized benchmarks, emotional intelligence, and brand specific standards.
A unique approach to on-site, comprehensive service assessments
Our assessments cover over 800 individual service “touches" across all hotel departments. Each department is individually scored and supported by a detailed written narrative, which provides an overview of the service experience along with clear recommendations on how it could have been improved. What is an assessment?
- An anonymous on-site three-day/two-night assessment measuring all aspects of the guests' journey
- Measurement of over 800 benchmark, emotional intelligence and brand specific standards
- A final report that provides both quantitative and qualitative feedback, as well as digital photos and recordings
- Exit feedback session between the consultant and the hotel management team
- Real time reporting, resulting in a quick turnaround of the final report
- Actionable insights via LQA’s online analytics
The hospitality industry’s most comprehensive benchmark service score database
For over 20 years, LQA has been a trusted partner to the hospitality industry’s most respected hotels & resorts. During that time we have aggregated the results of over 25,000 individual hotel service assessments into a database unrivaled in the industry. The result is a time-proven assessment methodology that not only delivers actionable results but allows our clients to benchmark their hotel/brand against their direct competitive set.
Upfront – LQA’s proprietary training modules provide you with additional tools to correct areas that need improvement
Our on-site Upfront Training service assists our clients in developing their staff to deliver exceptional service at all levels. The full range of courses available address all key departments within the hotel and are directly linked to the standards of excellence used within our quality assurance assessments. More importantly, through our quality assurance assessments, we are able to identify where a hotel requires attention and modify the course to directly target these areas.
Courses Overview
Excellence from experience; our consultants are the best in the industry
Our full-time team of consultants are highly experienced, well travelled and methodical in their approach. All consultants have had a minimum of five years management experience in a luxury hotel and have been through our rigorous recruitment process. LQA has a diverse, multinational team representing 15 different nationalities. All consultants travel and stay in luxury properties 110 nights annually and the average tenure of our consultants is eight years. The consultants’ experience, international assignments and cross exposure to many of the world's leading luxury hotel brands, make them an invaluable resource to our clients.
If you are interested in joining our highly successful, expanding and friendly organisation, please send your CV with a cover letter outlining why you feel that you would make a good consultant to info@leadingquality.com or click here.