Ignite Devotion with Every
Each year we spend over 3,500 nights in luxury hotels to assess performance against 800 industry benchmark and emotional intelligence standards.
With 18 years of service data from over 25,000 luxury hotel assessments in 131 countries across 80 brands our insights, analytics, and benchmarking platform is unparalleled.
Our full-time Consultants interact with more than 1,000,000 client employees and spend over 5,000 hours each year engaged in personalized post-audit consultations with property leadership teams.
Thousands of LQA clients put our
intelligence to work everyday.
Realize your full potential with LQA
Ready to ignite devotion with your guests? Let us know how we can help and we will connect within 24 hours.
We look forward to helping you realize your full potential and will be in touch shortly.
Our commitment to help clients achieve their ambition
Science with soul
We seek to understand the underlying emotions within every insight, strategy, and solution to get to the heart of what drives exceptional performance.
Evidence over intuition
We use consistent, objective, and intelligently fair analysis, combined with the power of qualitative and quantitative indicators to determine actionable insights.
Service you can feel
We consider every interaction to be a hallmark of our brand and treat our clients with the same appreciation and devotion they provide their guests.
Keeping our promise everyday
We share in our clients' passion and pursuit of exceptional guest experiences.
"This was the most professional and proper check out interview I have received in 5 years. [The Consultant] was a true pro. What intrigued all of us was the way she - from a guest perspective - provided convincing and educational feedback to us... She understands luxury and has had a good eye for detail. These are the kind of [Consultants] we appreciate from the field."
Mandarin Oriental, Geneva
2 Victoria Works, 6 Fairway
Orpington, Kent, UK
+44 (0) 1689 899860
436 West 45th Street
New York, NY 10036
+1 (800) 405 6841
100-850 Harbourside Drive
North Vancouver, BC
+1 (800) 405 6841