Upfront! Training

Our Upfront! Training service assists our clients in developing their staff to deliver exceptional service at all levels. Our full range of courses address all of the key departments within the hotel and are directly linked to the standards of excellence used within our quality assurance audits. More importantly, through our quality assurance audits we are able to identify where a hotel requires attention and modify the course to directly target these areas. The benefits of our Upfront! Training service are far reaching and include:

  • Establishing international standards of excellence within your organization.
  • Improving service delivery and in turn guest satisfaction.
  • Developing your staff to offer a more consistent and professional service.

Upfront! Training Philosophy:

  • Aimed at all service delivery staff.
  • Based on international best practices.
  • Designed around our clients' specific needs based on real data.
  • Intended to engage the delegates in an active and motivating learning experience.

Upfront! Courses:

Upfront! Methodology:


A variety of training techniques are used within the courses including group work, role-plays, videos, hands on activities and games, all of which are linked to the course material. The atmosphere is relaxed and conducive to learning. Workbooks are issued at the start of the day with additional handouts distributed during the course.

Upfront! Course Follow Up:


All delegates will be given post course projects to be monitored by their immediate supervisor. Upon successful completion of the project each employee will be awarded a certificate.